How to Write a Compliant NDIS Service Agreement (Without Losing Your Mind)
Let’s be honest.... NDIS paperwork isn’t exactly thrilling. But when it comes to service agreements, getting it right isn’t just about ticking a box. It’s about protecting your business, setting clear expectations, and most importantly ... getting paid!
If you’ve ever stared at a blank document wondering what to include (or Googled “NDIS service agreement template” and ended up more confused), this guide is for you.
Let’s simplify the process and walk through how to write a clear, professional, and compliant NDIS service agreement—without losing your mind in the process.
First, What Is a Service Agreement?
An NDIS service agreement is a written contract between you (the provider) and the participant (or their representative) that outlines:
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What services you will deliver
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How and when you’ll deliver them
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Payment terms and pricing
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Rights and responsibilities for both parties
You don’t have to use an NDIS-specific format, but you do need to meet certain requirements under the NDIS Code of Conduct and NDIS Quality & Safeguarding Framework.
What to Include in a Compliant Service Agreement
Here’s what the NDIS expects you to cover in a basic agreement:
1. Participant Details
Include full name, NDIS number, plan type (self, plan or NDIA-managed), and contact details.
2. Provider Details
Your business name, ABN, contact info, and a brief overview of your services.
3. Support Items & Pricing
List the services being provided, the frequency, and their cost based on the current NDIS Price Guide. If you're using non-standard rates, explain why.
💡 Tip: Always mention whether prices are GST inclusive or not.
4. How Supports Will Be Delivered
Clearly explain where, when and how supports will be provided (e.g. “1:1 support in the community, 3x per week for 2 hours”).
5. Invoicing & Payment Terms
State when and how you’ll invoice, and how payments will be made (especially important for self- and plan-managed clients).
6. Cancellation Policy
You must include your cancellation terms and notice period. This is one of the most commonly overlooked (and audited) sections.
7. Ending the Agreement
Explain how either party can exit the agreement usually with written notice and a specified time frame (e.g. 7 or 14 days).
8. Participant Rights
A plain-English summary of the participant’s rights, including:
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The right to be treated with respect
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The right to complain
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The right to access supports safely and fairly
💡 Tip: Want a head start? Check out Launchly’s editable NDIS Service Agreement templates, ready for audit and participant use.
Common Mistakes to Avoid
9. Signature Section
Have both parties sign and date the agreement, or include a digital acknowledgment.
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❌ Using complex legal jargon
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❌ Forgetting cancellation rules
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❌ Not referencing the participant’s goals or funding type
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❌ Using an outdated NDIS rules
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❌ Skipping the complaints process
Save Time With Launchly Templates
Why start from scratch when you don’t have to?
Launchly offers fully editable, NDIS-compliant Service Agreement templates built specifically for:
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Support workers
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Cleaners
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Therapists
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Contractors
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And more
Each template is:
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Written in plain English
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Aligned with the current Price Guide
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Editable in Word or Canva
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Designed to protect you and your clients
👉 Pair your Service Agreement with a Complaints & Feedback Policy to cover both compliance and participant safeguards.
Bonus: Service Agreement vs. Policy Pack
Not sure if you need just an agreement or full documentation?
If you're registering or planning to grow your team, we recommend our complete Policy + Compliance bundles, which include:
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Participant rights
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Incident response
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Complaints management
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And more
Final Thought: A Great Agreement Builds Trust
A well-written service agreement doesn’t just tick boxes—it shows your clients that you’re professional, reliable, and transparent.
And when you use templates built by NDIS experts, you can save hours of time, avoid costly mistakes, and focus on what you do best: supporting people with disability.
🚀 Be audit-ready today. Explore our Essentials Bundle — includes service agreements, registers, and all required policies.
Need help choosing the right template?
Reach out anytime—we’re here to help!
hello@launchly.com.au