Customer support

Need help with a Launchly resource?

Have a question before purchasing or need assistance with an existing order? Send us a message and we’ll point you in the right direction.

Typical response time

We aim to respond within two business days.

Questions about choosing a documentation system

Product, licensing and file-format questions

Download access or existing-order support

Send us a message

How can we help?

Please do not include participant names, health information or other sensitive personal information in this form.

Before you send

You may find the answer here

These pages can help you confirm your starting point and explore the documentation options available.

How Launchly can help

Product support, with clear boundaries

Launchly can assist with questions about our products, file access, licensing and general product navigation.

We can help with

  • Understanding what is included in a Launchly product
  • Locating downloaded files
  • General product and licensing questions
  • Resolving order or access issues
  • Directing you to the most relevant Launchly page

We cannot provide

  • A decision about your audit pathway
  • Interpretation of your Initial Scope of Audit
  • Legal, clinical, financial or audit advice
  • A guarantee of registration or audit success
  • Confirmation that a template alone establishes compliance