Launchly FAQ

Welcome to Launchly’s Frequently Asked Questions page. Here you’ll find answers to common questions about our NDIS policy packs, business forms, and services.

About Our Templates

Q: Are Launchly’s policies and documents NDIS compliant?

Yes. All Launchly templates are aligned with the latest NDIS Practice Standards and are structured to meet audit requirements.

Q: What format are the documents in?

All templates are provided in editable Word (.docx) format. You can easily customise them using Microsoft Word or Google Docs.

Q: Can I edit the templates with my business details?

Yes. Each document includes placeholder text that you can replace with your business name, logo, and contact information.

Q: Are these templates suitable for unregistered providers?

Yes. Many providers use Launchly templates to demonstrate professionalism and compliance, even if they are not yet NDIS registered.

Bundles vs. Single Policies

Q: What’s the difference between bundles and single policies?

- Bundles include all core policies plus companion documents (e.g., service agreements, registers).
- Singles let you purchase individual policies if you’re only missing one or two.

Q: Which option should I choose?

If you’re starting from scratch, bundles are the most cost-effective way to cover compliance. If you already have a set of documents, singles are a good way to fill gaps.

Q. What are Companion Documents?

These are additional templates—such as service agreements, registers, intake forms, and assessment tools—that auditors expect to see alongside your policies.

Q: Are companion documents included in bundles?

Yes. Each profession-specific bundle includes the relevant companion documents for that role.

Using Launchly

Q: How do I receive my documents after purchase?

All files are delivered instantly by email as a digital download link.

Q: Can I use these documents across multiple businesses?

No. Each purchase is licensed for one business only. If you operate multiple businesses, you’ll need separate licenses.

Q: Do you offer refunds?

Because our products are digital downloads, we do not offer refunds. Please check product descriptions carefully before purchase.

Customisation Services

Q: Can you customise the policies for me?

Yes. Add our Customisation Service at checkout, and we’ll tailor your policy pack with your business details and workflows.

Q: How long does customisation take?

Typically 5–7 business days depending on the size of your pack and requirements.

General

Q: Do you update your templates when NDIS rules change?

Yes. Launchly updates all packs to reflect major NDIS changes. We recommend checking back regularly for updates or following our blog.

Q: How do I know which pack I need?

Use our profession-specific collections (Support Worker, Support Coordination, OT, Psych, Speech, Physiotherapy, Cleaning) to find the right bundle for your role.

Q: Can I contact you with more questions?

Absolutely. Use the contact form on our website or email us at hello@launchly.com.au and we’ll get back to you promptly.

Contact form

Ready to get started? Choose your profession!

Blog posts

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Ready to launch your NDIS business but not sure where to start? Our free Step-by-Step Guide is here to help! This comprehensive resource walks you through the entire process of becoming an NDIS provider, from understanding the NDIS framework to registering your business, developing compliant policies, setting your rates, and finding your first clients. Perfect for aspiring providers, this guide simplifies the setup journey, ensuring you meet all the requirements with confidence. Download it now and take the first step towards making a meaningful impact in the NDIS community!

I want the free guide!
Free Step-by-step guide to becoming an NDIS provider - Launchly

Get the FREE Provider Guide

Ready to launch your NDIS business but not sure where to start? Our free Step-by-Step Guide is here to help! This comprehensive resource walks you through the entire process of becoming an NDIS provider, from understanding the NDIS framework to registering your business, developing compliant policies, setting your rates, and finding your first clients. Perfect for aspiring providers, this guide simplifies the setup journey, ensuring you meet all the requirements with confidence. Download it now and take the first step towards making a meaningful impact in the NDIS community!

Download here!

NDIS Pricing Guide Overview 💡

Maximum Price Limits

The NDIS sets maximum price limits for different support categories. These limits ensure that participants receive fair pricing for services, and providers must not exceed these caps. The maximum pricing limits apply to Agency and Plan Managed participants. Self Managed participants are able to pay for services beyond the pricing limitations, however, it is important to discuss the rates with your clients first.

View the NDIS Pricing Arrangements here

Regional Variations

The price limits may vary depending on location (metropolitan, remote, or very remote areas), considering the costs of providing services in different regions.

Search your clients area here

Price Reviews

The NDIS Pricing Guide is updated regularly, with prices reviewed to reflect changes in market conditions, inflation, and participant needs. Providers must stay up-to-date with these changes to ensure their rates remain compliant.

How to Set Competitive and Compliant Rates 💰

Stay Within Price Limits

Always ensure your rates are within the NDIS maximum price limits. Charging above these limits is not permitted and can result in non-compliance (and your client's Plan Manager are not permitted to pay anything above the price limits set out in the pricing arrangements)

View the NDIS Pricing Arrangements here

Consider Your Service Area

If you're operating in a remote or very remote area, you may be eligible to charge higher rates, as outlined in the NDIS Pricing Guide. Make sure you're aware of these regional variations and adjust your rates accordingly.

Search your clients area here

Evaluate Your Business Costs

Consider your business expenses, including staffing, travel, equipment, and administration. Ensure your rates cover these costs while remaining within NDIS limits.

Find our start-up calculator here

Transparent Communication with Participants

When discussing rates with participants, be clear about how your pricing aligns with NDIS guidelines. Transparency builds trust and helps participants understand the value they’re receiving.

Marketing Your NDIS Services 🕵️‍♀️

Highlight Competitive Pricing

Use your understanding of the NDIS Pricing Guide to show how your rates are competitive and compliant. In your marketing materials, emphasize your fair pricing and commitment to offering quality services within NDIS guidelines.

Focus on Value

Participants often choose providers based on perceived value. Ensure your marketing highlights not only your rates but also the quality of your services. Showcase testimonials, success stories, or case studies that demonstrate the real-world impact of your work.

Leverage the Launchly Provider Directory

Being listed in a directory like Launchly allows participants to easily find your services. Ensure that your pricing and service offerings are clearly stated in your listing so participants can compare and understand the value you provide.

Promote Specialisations

If you specialise in certain services (e.g., therapy, assistive technology, or support coordination), make sure to highlight these in your marketing. Tailor your message to showcase why your expertise justifies your rates within the NDIS framework.

Offer Transparency in Advertising

Be upfront about your rates in your marketing materials, including on your website and in service listings. This openness helps participants compare providers and builds confidence in your services.

FAQ for New Providers 💭

Do I need to be registered to provide NDIS services?

No, not all providers need to be registered. You can offer services as an unregistered provider if you are delivering services to self-managed or plan-managed participants. However, if you want to provide services to agency-managed participants, you must be a registered NDIS provider.

What types of insurances do I need as an NDIS provider?

As an NDIS provider, you’ll need:

  • Public Liability Insurance: To cover damages or injuries that may occur during service delivery.
  • Professional Indemnity Insurance: To protect against claims of negligence or professional errors.
  • Workers’ Compensation Insurance: Required if you have employees.
    Having these insurances ensures your business is protected and compliant with NDIS standards.

Do I need NDIS Worker Screening?

Yes, all workers providing services directly to participants must undergo NDIS Worker Screening to ensure they are suitable to work with people with disabilities. This applies to both registered and unregistered providers.

NDIS Worker Screening (Yellow Card)

How often do I need to update my policies and procedures?

Policies and procedures should be regularly reviewed and updated to stay compliant with NDIS Practice Standards. It’s a good idea to review them annually or whenever there are significant changes to the NDIS framework or your business operations.

Handy Links to help you along the way

NDIS Links

Changes to the NDIS Legislation
NDIS Pricing Arrangements
Supports Funded by NDIS
NDIS Worker Training Modules
NDIS Worker Obligations
NDIS Code of Conduct
NDIS Worker Screening (Yellow Card)
Dealing with Complaints

Operating a Business

Apply for an ABN
Register a Business Name
Preparing, Lodging and Paying (Tax)
Hiring and paying employees

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