Launchly FAQ

Welcome to Launchly’s Frequently Asked Questions page. Here you’ll find answers to common questions about our NDIS policy packs, business forms, and services.

About Our Templates

Q: Are Launchly’s policies and documents NDIS compliant?

Yes. All Launchly templates are aligned with the latest NDIS Practice Standards and are structured to meet audit requirements.

Q: What format are the documents in?

All templates are provided in editable Word (.docx) format. You can easily customise them using Microsoft Word or Google Docs.

Q: Can I edit the templates with my business details?

Yes. Each document includes placeholder text that you can replace with your business name, logo, and contact information.

Q: Are these templates suitable for unregistered providers?

Yes. Many providers use Launchly templates to demonstrate professionalism and compliance, even if they are not yet NDIS registered.

Bundles vs. Single Policies

Q: What’s the difference between bundles and single policies?

* Bundles include all core policies + companion documents (e.g., service agreements, registers).
* Singles let you purchase individual policies if you’re only missing one or two.

Q: Which option should I choose?

If you’re starting from scratch, bundles are the most cost-effective way to cover compliance. If you already have a set of documents, singles are a good way to fill gaps.

Companion Documents

Q: What are companion documents?

These are additional templates—such as service agreements, registers, intake forms, and assessment tools—that auditors expect to see alongside your policies.

Q: Are companion documents included in bundles?

Yes. Each profession-specific bundle includes the relevant companion documents for that role.

Using Launchly

Q: How do I receive my documents after purchase?

All files are delivered instantly by email as a digital download link.

Q: Can I use these documents across multiple businesses?

No. Each purchase is licensed for one business only. If you operate multiple businesses, you’ll need separate licenses.

Q: Do you offer refunds?

Because our products are digital downloads, we do not offer refunds. Please check product descriptions carefully before purchase.

Customisation Services

Q: Can you customise the policies for me?

Yes. Add our Customisation Service at checkout, and we’ll tailor your policy pack with your business details and workflows.

Q: How long does customisation take?

Typically 5–7 business days depending on the size of your pack and requirements.

General

Q: Do you update your templates when NDIS rules change?

Yes. Launchly updates all packs to reflect major NDIS changes. We recommend checking back regularly for updates or following our blog.

Q: How do I know which pack I need?

Use our profession-specific collections (Support Worker, Support Coordination, OT, Speech, Psychology, Physiotherapy, Cleaning) to find the right bundle for your role.

Q: Can I contact you with more questions?

Absolutely. Use the contact form on our website or email us at hello@launchly.com.au and we’ll get back to you promptly.

Be Audit-Ready, Not Overwhelmed

You’ve read the tips—now put them into action. Launchly’s editable policy packs, service agreements, and registers are built for NDIS compliance and designed to save you hours of admin.

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Blog posts

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NDIS Restrictive Practices: What Providers Must...

September 4, 2025
Restrictive practices are a top compliance focus in 2025. Learn what counts, reporting rules, and how to stay audit-ready as an NDIS provider.

NDIS Restrictive Practices: What Providers Must...

September 4, 2025
Restrictive practices are a top compliance focus in 2025. Learn what counts, reporting rules, and how to stay audit-ready as an NDIS provider.
How to Set Your Rates as an NDIS Provider

September 4, 2025
How to Set Your Rates as an NDIS Provider (Without Undercharging Yourself) If you're new to the NDIS world, you’ve probably asked yourself:👉 How much should I charge for my...

How to Set Your Rates as an NDIS Provider

September 4, 2025
How to Set Your Rates as an NDIS Provider (Without Undercharging Yourself) If you're new to the NDIS world, you’ve probably asked yourself:👉 How much should I charge for my...
Do I Need to Register with the NDIS?

August 26, 2025
If you’re starting your NDIS business, one of the first questions you’ll face is: “Do I need to register as an NDIS provider?” The answer? Not necessarily. Read more!

Do I Need to Register with the NDIS?

August 26, 2025
If you’re starting your NDIS business, one of the first questions you’ll face is: “Do I need to register as an NDIS provider?” The answer? Not necessarily. Read more!