Policy Packs

Support Worker

Everything you need to confidently deliver NDIS support services. This pack includes essential policies for sole traders or small teams, covering client care, safety, privacy, and service delivery.

View all Support Worker Policy Packs

Policy Packs

Support Coordination

Customised for registered and unregistered support coordinators, this pack includes policies for conflict of interest, plan implementation, documentation, reporting, and participant choice and control.

View Support Coordinator Policy Packs

Policy Packs

Speech Therapist

Designed for registered or unregistered NDIS speech pathologists, this pack includes documentation for clinical governance, client consent, privacy, risk, and service delivery—helping you stay audit-ready.

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Policy Packs

Occupational Therapist

Perfect for OT sole traders or small practices. Covers policies for clinical care, record keeping, risk management, participant rights, and professional boundaries. All aligned with NDIS and AHPRA expectations.

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Policy Packs

Cleaning Services

NDIS-compliant policies tailored for domestic and commercial cleaning providers. Includes procedures for safety, client communication, incident reporting, and working in participant homes.

View all Cleaning Business Policy Packs

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NDIS Pricing Guide Overview 💡

Maximum Price Limits

The NDIS sets maximum price limits for different support categories. These limits ensure that participants receive fair pricing for services, and providers must not exceed these caps. The maximum pricing limits apply to Agency and Plan Managed participants. Self Managed participants are able to pay for services beyond the pricing limitations, however, it is important to discuss the rates with your clients first.

View the NDIS Pricing Arrangements here

Regional Variations

The price limits may vary depending on location (metropolitan, remote, or very remote areas), considering the costs of providing services in different regions.

Search your clients area here

Price Reviews

The NDIS Pricing Guide is updated regularly, with prices reviewed to reflect changes in market conditions, inflation, and participant needs. Providers must stay up-to-date with these changes to ensure their rates remain compliant.

How to Set Competitive and Compliant Rates 💰

Stay Within Price Limits

Always ensure your rates are within the NDIS maximum price limits. Charging above these limits is not permitted and can result in non-compliance (and your client's Plan Manager are not permitted to pay anything above the price limits set out in the pricing arrangements)

View the NDIS Pricing Arrangements here

Consider Your Service Area

If you're operating in a remote or very remote area, you may be eligible to charge higher rates, as outlined in the NDIS Pricing Guide. Make sure you're aware of these regional variations and adjust your rates accordingly.

Search your clients area here

Evaluate Your Business Costs

Consider your business expenses, including staffing, travel, equipment, and administration. Ensure your rates cover these costs while remaining within NDIS limits.

Find our start-up calculator here

Transparent Communication with Participants

When discussing rates with participants, be clear about how your pricing aligns with NDIS guidelines. Transparency builds trust and helps participants understand the value they’re receiving.

Marketing Your NDIS Services 🕵️‍♀️

Highlight Competitive Pricing

Use your understanding of the NDIS Pricing Guide to show how your rates are competitive and compliant. In your marketing materials, emphasize your fair pricing and commitment to offering quality services within NDIS guidelines.

Focus on Value

Participants often choose providers based on perceived value. Ensure your marketing highlights not only your rates but also the quality of your services. Showcase testimonials, success stories, or case studies that demonstrate the real-world impact of your work.

Leverage the Launchly Provider Directory

Being listed in a directory like Launchly allows participants to easily find your services. Ensure that your pricing and service offerings are clearly stated in your listing so participants can compare and understand the value you provide.

Promote Specialisations

If you specialise in certain services (e.g., therapy, assistive technology, or support coordination), make sure to highlight these in your marketing. Tailor your message to showcase why your expertise justifies your rates within the NDIS framework.

Offer Transparency in Advertising

Be upfront about your rates in your marketing materials, including on your website and in service listings. This openness helps participants compare providers and builds confidence in your services.

FAQ for New Providers 💭

Do I need to be registered to provide NDIS services?

No, not all providers need to be registered. You can offer services as an unregistered provider if you are delivering services to self-managed or plan-managed participants. However, if you want to provide services to agency-managed participants, you must be a registered NDIS provider.

What types of insurances do I need as an NDIS provider?

As an NDIS provider, you’ll need:

  • Public Liability Insurance: To cover damages or injuries that may occur during service delivery.
  • Professional Indemnity Insurance: To protect against claims of negligence or professional errors.
  • Workers’ Compensation Insurance: Required if you have employees.
    Having these insurances ensures your business is protected and compliant with NDIS standards.

Do I need NDIS Worker Screening?

Yes, all workers providing services directly to participants must undergo NDIS Worker Screening to ensure they are suitable to work with people with disabilities. This applies to both registered and unregistered providers.

NDIS Worker Screening (Yellow Card)

How often do I need to update my policies and procedures?

Policies and procedures should be regularly reviewed and updated to stay compliant with NDIS Practice Standards. It’s a good idea to review them annually or whenever there are significant changes to the NDIS framework or your business operations.

Handy Links to help you along the way

NDIS Links

Changes to the NDIS Legislation
NDIS Pricing Arrangements
Supports Funded by NDIS
NDIS Worker Training Modules
NDIS Worker Obligations
NDIS Code of Conduct
NDIS Worker Screening (Yellow Card)
Dealing with Complaints

Operating a Business

Apply for an ABN
Register a Business Name
Preparing, Lodging and Paying (Tax)
Hiring and paying employees