Complaints & Feedback Policy – Physiotherapy
Complaints & Feedback Policy – Physiotherapy
✅ NDIS Compliant | 📝 Editable Word Doc | ⚡ Instant Download | 🔒 Audit-Ready
Why buy from Launchly
✅NDIS Compliant — aligned with current Practice Standards. 📝 Editable Word Templates — easy to customise.⚡ Instant Digital Download — start today.🔒 Audit-Ready — trusted by providers.
What’s Included:
What’s Included:
- Editable Word document (.docx)
- Plain-English policy wording
- Document Control section
- Consistent formatting across all Launchly templates
How It Helps:
How It Helps:
- Save hours of writing and formatting
- Present a consistent, professional policy set
- Supports audit evidence with clear procedures
- Easy to maintain as your business grows
Compliance & Audit
Compliance & Audit
- Written to align with NDIS Practice Standards (latest)
- Covers required policy elements for *NDIS Audits
- Supports Certification/Verification audit evidence (as applicable)
- Tip: keep signed records (induction, training, complaints, incidents)
Delivery & Licensing
Delivery & Licensing
- Instant digital download after checkout
- Single-business licence — edit and brand for your own use
- *Not legal/clinical advice; customise to match your operations
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A clear Complaints & Feedback Policy designed for physiotherapists delivering NDIS services.
This policy outlines how participants, carers, and families can make complaints and provide feedback safely and without reprisal. It sets out complaint handling, escalation pathways, and reporting obligations under the NDIS Complaints Management Rules.
It ensures all feedback is managed fairly, documented, and used to improve services through continuous quality improvement.
What’s Included:
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Editable Word template
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Complaint handling procedures
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Escalation to the NDIS Commission
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Links feedback to quality improvement
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