No. Verification generally applies to providers delivering lower-risk or lower-complexity supports. Certification applies to higher-risk or more complex supports and involves both a desktop and onsite stage.

The registration groups included in your application determine the audit type. Your Initial Scope of Audit should identify the audit and modules that apply to your organisation.

Only an Approved Quality Auditor can assess a provider against the NDIS Practice Standards for registration purposes. The NDIS Commission publishes the current list of approved auditing bodies.

Policies are an important part of the evidence, but the auditor will also assess how your systems are implemented. During Stage 2, this may include reviewing records, interviewing workers and participants, visiting locations and observing service delivery.

Templates can provide a useful starting point, but they must be carefully customised. Your organisation should understand the content, ensure it reflects actual operations and implement the processes described.

No. Audit outcomes and registration decisions depend on your organisation’s individual circumstances, applicable registration groups, implementation, evidence and assessment. No documentation provider can guarantee that an organisation will pass an audit or receive registration.

Begin as early as possible. This gives you time to customise documents, implement systems, train workers, collect evidence, complete an internal audit and correct gaps before your auditor begins reviewing your organisation.